Led strategic technology initiatives that required coordination across multiple teams and departments, demonstrating ability to drive complex organizational change.
Challenge
Strategic initiatives often required coordination across Product Development, Technical Support, Hardware Engineering, and business stakeholders, each with different priorities and perspectives.
Approach
Team Leadership
- Led Product Development team delivering core features
- Managed Tier 2 Technical Support team ensuring customer success
- Oversaw Hardware Engineering through direct report (manager of managers)
- Coordinated across teams for integrated solutions
Strategic Initiatives
- Advised executive management on technology strategy
- Wrote business case documents for major initiatives
- Led implementation of new technologies and processes
- Managed complex multi-team projects
Stakeholder Management
- Communicated effectively with executive leadership
- Built consensus across technical and business stakeholders
- Translated technical concepts for non-technical audiences
- Managed expectations and delivered on commitments
Collaboration & Communication
- Established effective cross-functional workflows
- Created communication frameworks for distributed teams
- Built culture of collaboration across departments
- Resolved conflicts and removed blockers
Results
- Successfully delivered multiple strategic initiatives on time and budget
- Built trust with executive leadership through consistent delivery
- Created effective collaboration patterns across the organization
- Demonstrated ability to lead at strategic and operational levels
- Maintained technical excellence while driving business outcomes
