As CTO at Snaile Inc., I led the technical strategy and product development that transformed our SaaS platform from a single installation in 2018 to a thriving product serving over 800 customers by 2025.
Challenge
The company had a working product with one installation, but needed to scale both technically and operationally to serve multiple customers while maintaining reliability and performance.
Approach
Strategic Planning
- Developed multi-year technical roadmap aligned with business goals
- Identified scalability bottlenecks and created mitigation strategies
- Established infrastructure and operational processes for multi-tenant SaaS
Team Building
- Hired and led remote teams of developers and infrastructure specialists
- Established development processes that enabled distributed team collaboration
- Mentored team members and promoted professional growth
Technical Leadership
- Architected solutions for scalability, security, and performance
- Implemented Infrastructure as Code for consistent deployments
- Optimized AWS infrastructure to reduce costs while improving reliability
- Managed technology budget and made strategic investment decisions
Product Development
- Led development of new features based on customer needs
- Managed Tier 2 Technical Support team to ensure customer success
- Collaborated with product and business teams on strategic initiatives
Results
- 800+ installations deployed and actively serving customers
- Successfully managed technology budget and optimized infrastructure spend
- Built high-performing remote engineering teams
- Maintained platform reliability while scaling significantly
- Led cross-functional teams including Product Development, Technical Support, and Hardware Engineering
